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How to Tell If a Window Replacement Company is Reliable

Sep 17

When choosing a window replacement company, it's important to look at more than just their price tag. You should also consider their products' environmental impact, materials used in manufacturing, and overall construction and quality. U-factors, or thermal efficiency, can also play an important role. You should also look for certified contractors and installers. These companies must meet stringent standards to be considered reliable.

Let's take a look at steps you can take to ensure you hire the right window contractor for the job.

Research companies online

Researching window replacement companies online is one of the best ways to determine if a company is reliable and reputable. A simple Google search can provide you with valuable information about a company, including its reputation and customer reviews.

You should also check out a company's social media presence and website to see if it is active and dedicated to addressing customer needs. Doing a little bit of digging can also help you find what types of residential window options a replacement company offers.

Learn about their customer service

Customer service is an important component of a window replacement company. If you have a question, you should be able to get a quick answer. Most window replacement companies will answer phone calls or email requests. If the company is not available to answer the phone, it should at least call you back. Emails should be responded to in kind.

Customer service is important when purchasing new windows, and the window company you choose should be able to provide you with excellent service. Customer service should be responsive and make you feel supported. You don't want to be treated like "just another number" when you call the window company for help with a warranty issue. Customer service should also be available if you have questions about your windows or about the installation process.

Get referrals family friends and neighbors

Referrals from friends and family can also help you make a decision about a window replacement company. You can ask them if they had good experiences with their window replacement company. While they may not have used more than one, these referrals will help you make an informed decision. You can also inspect the windows yourself to ensure the quality of the work.

Referrals are always better than advertisements, and the internet makes gathering recommendations easy. You can ask for referrals through Facebook or in person. Just make sure that you ask for a referral from a real person, not a business you find on the internet.

Ask about window warranties

It's important to look for a window warranty that covers all parts of the window. There are several types of warranties, ranging in length from one year to life. The first type of warranty covers the entire window, while the second type is specific to parts and excludes labor.

When you're selecting a window replacement company, make sure you ask them about their warranty. Not all window replacement companies will offer the same type of warranty, so be sure to get the details in writing. 

The length and type of warranty varies, depending on the window manufacturer. Some companies will only cover the frame, while others may cover the glass and hardware. Make sure to read the warranty terms carefully, because this will prevent any surprises later on.